return policy

 
Products with a manufacturers defect may be returned for replacement of the same or like item. Refer to our Guarantee/Warranty.
 
Any unused product which does not meet our 100% customer satisfaction guarantee may be returned per our Guarantee/Warranty.  Return Authorization Numbers must be requested within 48 hours from the time the product was accepted by the customer.  Due to the nature of our products, any product showing signs of use is not returnable or refundable under the 100% customer satisfaction guarantee.
 
All product being returned requires a Return Authorization Number which can be obtained by calling Customer Service at (224) 588-2498.
 
Return Authorization numbers are valid for 14 days.
 
Customers will be responsible for all associated shipping and handling charges on returned product.
 
We will not accept returns without a valid Return Authorization Number.
 
Unauthorized packages will be refused and returned to the sender.